Customer-Focused Library
For Customer-Facing Teams
"There are two types of people in the world: those who know they are in sales and those who don't."
- Chuckism #1
Can an entry-level employee harm your relationship with your best customer?
Let's change that now!
What is the difference between a sales-driven organization and a sales-focused organization?
Every organization is sales-driven. Sales creates the fuel that powers the organization, and the resulting profit allows the enterprise to grow.
In a sales-focused company, everyone focuses on the customer - or the customer's customer.
Here you will find:
Everything EXselling has to offer now - and in the future.
Next-generation sales and service concepts and processes.
Plus, the proven P.L.U.S.H. selling process.
The five principles behind a successful value-added sale and how to implement them.
Plus, Customer Servicing
Customer Service as a Profit Center. A formal, intuitive approach to enhance your organization's top and bottom lines using your customer-facing team members.
Plus, the "Speak Like a Pro" Course
Communicate more effectively in front of any audience with confidence and competence.
Plus, Compensate Salespeople Based on Profit
A practical approach for sales leaders and sales professionals that requires no complex algorithms or calculators.
Plus, Erase the Price Objection
The price objection is the most common, and often the most worrisome objection salespeople hear. It is rarely, if ever, valid. There are three ways to respond to it: lower your price, overcome the objection, or eliminate it.
Plus, You Are in Sales
This is for people who do not think they are in sales.
Plus, AI for Sales
This valuable tool is available for any sales position.
Plus, How to Have Fortune 500 Capabilities in an SMB
The price objection is, "Who wears the various hats in your organization?" This course is for leaders to consider when organizing and prioritizing sales activities.
New lessons are being added to this curriculum regularly. This course will be updated to include them as they are added. Selling in a Recession material is included. Speak Like a Pro is included. The price of this course will increase, but you will have access for one year with your initial investment.
As you move through each new lesson, begin using the concepts and principles immediately. Discuss them with others in your organization who are also taking the training to uncover even more ways of using what you have learned.
Your investment at this time will be $1200 or $120 a month. As more content is added, the tuition will increase, and you will have immediate access without upgrading.
One User | Three Devices | One Year.
What would one additional sale be worth to you?
What would one additional sale per month mean to your organization?
What would one additional sale per week mean to your organization?
Consider holding in-house DIY training sessions weekly or monthly.
Sharing what you have learned will help others succeed, and their ideas will help you.
Best of all, actively involving your team members in training will create peer-to-peer coaching inside your organization. Since sales professionals are competitive, your organization will experience enhanced energy in your sales team. - and results.
Remember, sales development, including sales training, is a career-long pursuit.
See a video here: https://www.youtube.com/watch?v=r5DRJEKpOno
Lessons included in this course include some of the latest concepts in professional selling:
Introduction
What is the Price Objection?
How the Buying Motivation Impacts the Price Objection
"Your Price is Too High"
"We Can Get the Same Thing for Less"
"They Will Never Approve This"
"I Get It - It's Just Not For Us"
Benefits
1. Course Objectives
FREE PREVIEWDownload the Handout for Lesson 2: You Are in Sales
FREE PREVIEW2. You Are in Sales
FREE PREVIEWDownload the Handout for Lesson 3: The Sales Cycle
3. Sales Cycle
Download the Handout for Lesson 4: Three Types of Accounts
4. Three Types of Accounts
Download the Handout for Lesson 5: Profit
5. Profit
Download the Handout for Lesson 6: Who is the Customer?
6. Who is the Customer?
Download the Handout for Lesson 7: Overview
7. Overview
Download the Handout for Lesson 8: Six Types of Customers
8. Six Types of Customers
Download the Handout for Lesson 9: Endorser
9. Endorser
Download the Handout for Lesson 10: Buyer
10. Buyer
Download the Handout for Lesson 11: Satisfied Mute
11. Satisfied Mute
Download the Handout for Lesson 12: Dissatisfied Mute
12. Dissatisfied Mutes
Download the Handout for Lesson 13: Grumbler
13. Grumbler
Download the Handout for Lesson 14: Complainer
14. Complainer
Download the Handout for Lesson 15: Objective and Motto
15. Objective and Motto
Download the Handout for Lesson 16: Why This Matters
16. Why This Matters
Download the Handout for Lesson 17: What Can You Do?
17. What Can You Do?
Download the Handout for Lesson 18: Set the Tone
18. Set the Tone
Download the Handout for Lesson 19: Expectations
19. Determine Expectations
Download the Handout for Lesson 19A: Advanced Expectations
19A: Advanced Expectations
Download the Handout for Lesson 20: Reality
20. Reality
Download the Handout for Lesson 21: Variance
21. Variance
Download the Handout for Lesson 22: Ientify an Action Plan
22. Identify an Action Plan
Download the Handout for Lesson 23: Categorize
23. Categorize
Download the Handout for Lesson 24: Execute
24. Execute
Download the Handout for Lesson 25: Referrals
25. Referrals
Download the Handout for Lesson 26: Final
FINAL
Handout for Advanced Cost Justification
Advanced Cost Justification
Leader's Instructions
What is EXselling?
The Power of Three
Business Function Selling - Advanced Consultative Selling
Supply Chain Selling
Blended Selling Part 1
Blended Selling Part 2
Cost Justification
Kaizen/Lean for Sales Part One
Kaizen/Lean for Sales Part Two
Introduction
FREE PREVIEWYou Are in Sales
FREE PREVIEWIs Sales an Art or a Science?
Pre-Call Planning
Price Objection
P.L.U.S.H. Overview
Positioning - Where
Positioning - How
Listening - Psychology
Listening - Part One
Listening - Part Two
Unique
Solution Selling
Help
Introduction
FREE PREVIEWCourse Handout - Interactive PDF - Download First
How to Control the Most Powerful Force
What is Sales?
When We Fail to Make the Sale
Collaborative Selling
Change
Perspective
Attitude
Sales Process Overview - Interactive PowerPoint
Positioning Yourself and Your Messages
Listening
Differentiation
Q&A
Close
Account Profile Overview
FREE PREVIEWAI for Sales Account Profile Tool
The Power of 3 - OVERVIEW
The Power of 3 - EXAMPLES
The Power of 3 - THE MAGIC OF MEDIUM
The Power of 3 - MANAGING YOUR PIPELINE
How to Speak Like a Pro
FREE PREVIEWA message from the instructor
FREE PREVIEWBefore we begin...
Overview
Know the Lingo
Test your learning
What Will the Environment Be?
Four Types of Presentations - Which Will You Use?
Content & Delivery - Four Formats, Which Will You Use?
Test your learning
The Two Most Important Sentences - Know Them!
Your Introduction Can Make You or Ruin You
How To Interact With Members of the Audience
Tell Them Three Times
Showtime!
Using PowerPoint or Keynote Professionally
More Advanced Ideas
Before you go...
Copy of Overview
Copy of Why We Miscommunicate
FREE PREVIEWPre-Call Planning - OVERVIEW
Pre-Call Planning - ROLE PLAY
Pre-Call Planning - COLLABORATION
Pre-Call Planning - POST-CALL CRITIQUE
Pre-Call Planning - SUMMARY
Q&Q - INTRODUCTION
Copy of Q&Q - EXAMPLE
Hats - Fortune 500 Capabilities for SMBs OVERVIEW
Hats - WHAT?
Hats - WHY?
Hats - WHO?
Hats - HOW?
Hats - WHERE?
Part One
Part Two - The Basics
Part Three - Types
Part Four - Example
Part Five - Examples
Recap