Customer Servicing as a Profit Center
Your customer service team can now become a profit center.
What would the ROI on your investment in this training be?
INCREASE YOUR REVENUES
INCREASE CLIENT RETENTION
INCREASE UPSELLS AND CROSS SELLS
ATTRACT MORE REFERRALS
Accomplish all of this and more by helping your customer-facing team members engage more effectively with your customers - without having to sell.
Download the Handout for Lesson 1: Course Objectives
1. Course Objectives
Download the Handout for Lesson 2: You Are in Sales
2. You Are in Sales
Download the Handout for Lesson 3: The Sales Cycle
3. Sales Cycle
Download the Handout for Lesson 4: Three Types of Accounts
4. Three Types of Accounts
Download the Handout for Lesson 5: Profit
5. Profit
Download the Handout for Lesson 6: Who is the Customer?
6. Who is the Customer?
Download the Handout for Lesson 7: Overview
7. Overview
Download the Handout for Lesson 8: Six Types of Customers
8. Six Types of Customers
Download the Handout for Lesson 9: Endorser
9. Endorser
Download the Handout for Lesson 10: Buyer
10. Buyer
Download the Handout for Lesson 11: Satisfied Mute
11. Satisfied Mute
Download the Handout for Lesson 12: Dissatisfied Mute
12. Dissatisfied Mutes
Download the Handout for Lesson 13: Grumbler
13. Grumbler
Download the Handout for Lesson 14: Complainer
14. Complainer
Download the Handout for Lesson 15: Objective and Motto
15. Objective and Motto
Download the Handout for Lesson 16: Why This Matters
16. Why This Matters
Download the Handout for Lesson 17: What Can You Do?
17. What Can You Do?
Download the Handout for Lesson 18: Set the Tone
18. Set the Tone
Download the Handout for Lesson 19: Expectations
19. Determine Expectations
Download the Handout for Lesson 19A: Advanced Expectations
19A: Advanced Expectations
Download the Handout for Lesson 20: Reality
20. Reality
Download the Handout for Lesson 21: Variance
21. Variance
Download the Handout for Lesson 22: Ientify an Action Plan
22. Identify an Action Plan
Download the Handout for Lesson 23: Categorize
23. Categorize
Download the Handout for Lesson 24: Execute
24. Execute
Download the Handout for Lesson 25: Referrals
25. Referrals
Download the Handout for Lesson 26: Final
FINAL
Advanced Cost Justification
Advanced Cost Justification
Leader's Instructions